In healthcare, the hub-and-spoke model has emerged both as a strategic solution and a challenge. While the promise is compelling – efficiency, accessibility, and resource optimization, it also conceals a complex underbelly that profoundly affects the financial health and the journeys of individuals seeking care.
A healthcare network with a central hub, adorned with spokes extending into local communities, offering routine primary care services.
Let’s talk about a planned challenge- the problems caused by a broken hub-and-spoke system affecting revenue, efficiency, and patient satisfaction. When communication has issues, technology doesn’t work well, and there’s resistance, everything gets chaotic, like a noisy mess instead of a coordinated effort.
Missed opportunities for revenue growth and a failure to harness revenue-generating services at the central hub result in missed financial opportunities. Institutions find themselves grappling to balance the resistance.
Appointment system flaws and higher waiting time creates a disjointed service leading to dissatisfaction, echoing in the corridors of healthcare institutions.
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Understanding the Impact on Revenue, Efficiency, and Patient Satisfaction. In healthcare, the hub-and-spoke model has emerged both as a strategic solution and a challe...
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